Last Updated: June 2026
All cancellations and rescheduled parties require a minimum of 48 hours notice. If a cancellation or rescheduling is made with less than 48 hours notice, the customer will be charged a fee of $200.00. This fee covers the cost of reserving the chef's time and the preparation that goes into your event.
To cancel or reschedule your booking, please contact us directly using the phone numbers listed below. Please have your booking confirmation details ready.
Important: Credit card payments cannot be refunded at the end of the party �?all credit card transactions must be processed 72 hours prior to the event. For cash payments, arrangements can be discussed at the time of booking.
Terra Hibachi provides services rain or shine. The customer is responsible for providing a covered cooking area, such as a tent, patio, or awning, to ensure the chef can cook safely and stay dry. We can cook under tents and patios. The customer is responsible for canceling due to inclement weather within 48 hours of the party. Cancellations due to weather made within the 48-hour window will be subject to the $200 cancellation fee.
Refunds, when applicable, will be processed as follows:
Credit Card Payments: Refunds will be credited back to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution.
Cash Payments: Refunds for cash payments will be arranged on a case-by-case basis. Please contact our team directly to discuss.
Travel Fees: Travel fees are non-refundable for cancellations made within 48 hours of the event.
For all refund-related inquiries, please contact our team at the appropriate regional phone number:
Jack: (916) 215-3691
You can also reach us by email at [email protected].